Garden waste service suspended for two weeks due to staff shortages

Charnwood Borough Council’s garden waste collection service has been paused for two weeks due to staff shortages.

We apologise for any inconvenience caused.

The services are operated by the Council’s waste partner Serco and a small number of staff have tested positive for Covid-19 and a number of employees are also having to isolate. This has impacted the service. Resources are being diverted to ensure the refuse and recycling services can continue.

Cancelling the garden waste service for two weeks will allow time for crews to return.

Matt Bradford, head of cleansing and open spaces, said: “We appreciate this is inconvenient for people but the health and wellbeing of employees and customers are paramount. We will be reviewing the situation on a daily basis.

“Once a few days of garden waste collections have been missed it is very difficult to catch up and therefore it is sensible to cancel collections for the two-week period which also means the collection cycle will be able to carry on as usual.

“We will continue to work closely with Serco who have already put in a number of measures to keep their employees safe.

“We apologise to customers for the inconvenience but these are clearly very difficult circumstances at the moment and we hope the support they have shown for the refuse and recycling crews continues. They are one of our key frontline services and have continued to operate and serve the public since the start of the pandemic.”

What you need to do

  • If your garden waste is due to be collected this week or next week (October 26-November 6) please DO NOT put your garden waste bin out.
  • If you cannot wait until your next collection, you can dispose of garden waste at a tip. Book an appointment by visiting the Leicestershire County Council website

How we are informing customers

We are emailing customers where possible and using social media, the media, Council email alerts and the Council website to inform people of the changes to the services. However, you can help. If you are affected by the pausing of the garden waste service, please tell your neighbours.

For the latest information about Council services during coronavirus please visit www.charnwood.gov.uk/coronavirus